1. What you are paying for
FairMatrimony sells access to reviewed matrimonial profiles and a set number of personal introductions each month. No physical goods are sold or shipped, so there is nothing to return in the ordinary sense. This page covers money.
2. Cancelling before you use the plan
If you change your mind within 7 days of paying, and we have not yet made an introduction for you, we will refund you in full.
Simply write to support@fairmatrimony.com or message us on WhatsApp with your registration ID and receipt number. You do not have to give a reason.
3. When we refund you in full, at any time
- You were charged twice for the same plan. We refund the duplicate as soon as we find it, whether or not you noticed.
- Money left your account but your plan never activated. We either activate it or refund it, your choice.
- You were charged the wrong amount. We refund the difference.
- We cannot provide the service. If we close the bureau, suspend the service, or are unable to give you what your plan promised, we refund the unused portion.
- We closed your account without your being at fault.
4. Part refunds
After the first 7 days, or once we have started making introductions, we may refund a proportionate part of the plan at our discretion, for example if a family withdraws because the search has ended happily elsewhere, or because of a bereavement or serious illness. Please just ask. We would rather be reasonable than lose a family's goodwill over a few hundred rupees.
5. When we do not refund
We want to be straightforward about this rather than bury it.
- Not finding a match is not grounds for a refund. Your plan buys access and introductions. It does not buy a marriage, and we never claim it does.
- Not using the plan after buying it, when it was available to you throughout.
- Disliking the profiles available. You can see how many profiles match you before you pay.
- A family declining to share photographs or declining an introduction. We cannot compel anyone.
- Your account being closed for breaching our terms: false information, misuse of photographs, or harassing another member.
- A plan that has already expired.
6. How to ask
- Write to support@fairmatrimony.com or message us on WhatsApp at +91 89197 61136.
- Give us your registration ID and the receipt number from your confirmation message.
- Tell us briefly what happened.
We will reply within 2 business days and tell you whether the refund is approved.
7. How long the money takes
Once approved, we send the refund to the payment provider immediately. It then reaches your account in 5 to 7 business days, depending on your bank. We refund to the same method you paid with. We cannot send a card payment back to a different account, and we will not send it to an account that is not yours.
If you paid in cash at our office, we will refund in cash or by bank transfer to an account in your own name.
8. If you are unhappy with our decision
Write to us again and ask for it to be looked at by someone else. We are a family business and there is always a person who will pick up the phone. If we still cannot agree, your legal rights are unaffected and the courts at Vijayawada have jurisdiction, as set out in our Terms & Conditions.